Rate Information

Utility Policies

• Monthly utility bill is provided via mail or e-bill (customer choice) at the first of each month. 
• Accessible online at www.wga.gov to view and/or pay online. Customer can access utility bill records online 24/7.
• Utility bill payment is due by the 15th of each month for the prior month’s usage.
• An account is delinquent if the outstanding balance is unpaid by the 16th. Delinquent account is subject to a late fee calculated at 7% of the unpaid balance. 
• The city provides a courtesy call to the customer 5-7 days before scheduled disconnection. The call service representative advises the customer of the scheduled date of disconnection, and the date by which the bill must be paid to avoid disconnection.
• Last day to pay a delinquent utility bill and avoid disconnection is the 21st of each month. Customer must pay the outstanding balance including late fee.
• Service disconnection begins on the 22nd of each month for accounts with an outstanding balance due to non-payment. If service is disconnected for nonpayment, the customer must pay the delinquent balance plus a non-refundable $150 penalty in order for service to be restored.
• No after-hours reconnections if service is disconnected for non-payment or unauthorized use. Reconnection will occur during normal business hours Monday to Friday.
• Disconnection for non-payment will not occur if, prior to 8:00 a.m. on the date of scheduled disconnect, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect or is forecasted to be in effect locally.
• Disconnection for non-payment will not occur if, prior to 8:00 a.m. on the date of scheduled disconnect, the local temperature is forecasted to be below 32 degrees for a 24-hour period beginning on the date of the proposed disconnection.
• Disconnection for non-payment will not occur if the residential customer has an illness that will become life threatening by the disconnection, provided that the customer notifies the city of the condition in writing prior to the disconnection. Proper notice shall be a written statement from a physician identifying the illness, its expected duration, and certifying that the illness will be life threatening if utility disconnection occurs.
• When service is disconnected due to non-payment, all applicable fees must be paid before service is reconnected. 
• The city will seek criminal charges in case of meter tampering or theft of service. O.C.G.A. 16-8-5 states that, "A person commits the offense of theft of services when by deception and with the intent to avoid payment he knowingly obtains services, accommodations, entertainment, or the use of personal property which is available only for compensation."
• Penalties up to $1,000 may be issued for meter tampering, hydrant tampering, valve tampering, or unauthorized use.

When Can the City Disconnect Services?

• Utility services may be disconnected when a utility bill is not paid by the 21st day of the month, when a customer requests disconnection, when service at the location poses an immediate hazard to people or property, and when ordered by an authorized public agency.

Need Financial Assistance Paying Your Bill?

Residential Utility Rates

Electric Rate Reduction Calculator

The City Council LOWERED electric rates effective January 1, 2023 for residential and commercial customers. The new rates charged per-kilowatt-hour saves an average 7.2% compared to the old rate. Use this electric rate calculator to see how much you are saving under the new rate vs. the old rate. Simply enter your kWh usage in the blue shaded box. It will automatically calculate a sample bill that shows how much you save under the new rate for any given usage amount (kWh). 
 

Click Here to Open the Electric Rate Reduction Calculator
 

Overview of Monthly Billing Cycle

• 15^th - utility bill payment is due for prior month.
• 16^th to 21^st - delinquent period. Late fee of 7% late is added. Courtesy call is placed to customers with an outstanding balance.
• 21^st - last day to pay a delinquent bill and avoid disconnection. Customer must pay outstanding balance including late fee.
• 22^nd - service disconnection begins for accounts with outstanding balance due to non-payment. If service is disconnected due to nonpayment, the customer must pay a $150 non-refundable penalty to reconnect service. 

Privacy Policy

Protecting your privacy is important to us. To assure you of our commitment to protecting your privacy, the following statement discloses the information gathering and dissemination practices for wga.gov.

All information acquired through orders are kept confidential and will not be disclosed to third parties except as may be required by law. If you communicate with City of Washington via email, your email address, and any information you provide voluntarily, will be kept confidential and not shared with third parties.

Personal information that can identify you, such as name and address, is collected only when voluntarily offered and solely for purposes that are clearly identified. Personal information is used to contact you when necessary, and you may opt-out of receiving future mailings.

You may be requested to provide demographic and profile data during your visit to a City of Washington site. Your compliance with this type of request is strictly voluntary. If you choose to provide this information, it will be used to tailor your experience at the sites, showing you content that you might be interested in, and displaying the content according to your preferences.

City of Washington has technological and operational security functions in place to protect personally identifiable information from loss, misuses, alteration, or destruction. Only authorized employees have access to the data you provide, and that access is limited by need.

This site contains links to other sites. City of Washington is not responsible for privacy practices or content of such websites.

This Privacy Policy may be updated or modified at any time without notice, so you are urged to revisit this policy periodically.